Privacy Policy

At Ni Lo Pienses Tour SL, we are committed to protecting the privacy and personal data of our users and travelers. This Privacy Policy explains what personal data we process, what we use it for, the applicable legal basis, with whom it may be shared, how long it is kept, and what the rights of data subjects are.

The processing of personal data will be carried out in accordance with Regulation (EU) 2016/679, General Data Protection Regulation (GDPR), Organic Law 3/2018, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Law 34/2002, on Information Society Services and Electronic Commerce (LSSI), and other applicable regulations.

1. Data Controller

The entity responsible for processing personal data is:

Company name: NI LO PIENSES TOUR SL
Trade name: Ni Lo Pienses Tour
NIF: B05575774
Registered office: Avenida Escandinavia 98, Esc. Piso 1, Pta. 12, 03130 Santa Pola, Alicante, Spain
Email: info@niropisestour.com
Website: www.nilopiensestour.com

From now on, “Ni Lo Pienses Tour SL”.

2. Scope of application

This Privacy Policy applies to personal data processed by Ni Lo Pienses Tour SL through:

  • Their website and booking process.
  • Contact forms.
  • Email.
  • WhatsApp and other messaging channels.
  • Customer service.
  • Telephone communications.
  • Direct bookings or bookings received through platforms, agencies or collaborators.
  • Any other channel that refers to this Privacy Policy.

Browsing certain sections of the website may be done without providing identifying data, without prejudice to the processing of information through cookies and similar technologies in accordance with our Cookies Policy.

3. What personal data do we process

Depending on the service requested or contracted, Ni Lo Pienses Tour SL may process the following categories of personal data:

  • Identifying information: name, surname, nationality and, only when necessary for a specific activity, date of birth, ID card, passport or other identifying documentation.
  • Contact information: email address, phone number, country of residence, and other contact information provided by the user.
  • Information related to the booking: activity booked, destination, date, time, number of participants, language, accommodation, pick-up point and any other information necessary to organize, manage and provide the service correctly.
  • Billing information: name or company name, tax identification number, tax address and other information necessary to issue an invoice or comply with applicable tax, accounting or administrative obligations.
  • Payment-related data: amount, currency, transaction status, transaction identifiers, payment confirmations, returns, refunds, and other information necessary to manage the booking financially.
  • Data derived from communications: information included in inquiries, requests, modifications, cancellations, claims, emails, WhatsApp messages or other communications maintained with Ni Lo Pienses Tour SL.
  • Technical data: IP address, device type, browser, operating system and other technical data derived from access to or use of the website, when necessary for its operation, security or in accordance with the user’s cookie preferences.

Ni Lo Pienses Tour SL will only request personal data that is appropriate and necessary for the corresponding purpose. Data such as ID card, passport, date of birth, or other additional information will not be requested in a generalized manner when they are not necessary to provide the contracted activity, manage the booking, or comply with a legal obligation.

Personal data will normally be obtained directly from the data subject during the inquiry, booking, or contracting process. However, in certain cases, it may be provided by the person making a booking on behalf of other travelers or come from the agency, distribution platform, OTA, partner, or other channel through which the booking was made.

When personal data has not been provided directly by the interested party, Ni Lo Pienses Tour SL will process it only for the purposes related to the management and provision of the contracted service and in accordance with the information and conditions applicable to the channel through which it has been obtained.

4. Data from other travelers or participants

When you request a booking on behalf of another passenger, whether as a representative or authorized person, you declare that you have informed the data subject about the content of this Privacy Policy and have obtained their authorization to share their personal data with Ni Lo Pienses Tour SL. The person making the booking will be responsible for any consequences that may arise from failure to comply with this obligation.

Ni Lo Pienses Tour SL will process this data only to the extent necessary to manage the booking, provide the contracted services, and carry out any necessary communications related to it. The data will be processed for the duration of the contractual relationship and, subsequently, for the legally established periods to fulfill any applicable obligations and responsibilities.

5. Purposes and legal bases of the processing

Ni Lo Pienses Tour SL may process personal data for the following purposes:

  • Handling inquiries and requests: Responding to questions, requests for information, quotes, or pre-booking communications.
    Legal basis: Application of pre-contractual measures requested by the interested party and, where applicable, legitimate interest in addressing the requests received.
  • Management of reservations and contracted services: Processing and confirming reservations, managing availability, documentation, payments, modifications, cancellations, pick-up points, schedules, incidents, refunds, and other actions necessary to provide the contracted service.
    Legal basis: Performance of the contract or application of pre-contractual measures.
  • Booking-related communications: Sending confirmations, reminders, schedules, instructions, meeting points, modifications, cancellations, incidents, or other information necessary to provide the service correctly. These communications are part of the booking management process and are not promotional in nature.
    Legal basis: Execution of the contractual relationship.
  • Gestión contable, fiscal y administrativa: Emitir facturas, mantener los registros correspondientes y cumplir las obligaciones legales aplicables a Ni Lo Pienses Tour SL.
    Base jurídica: Cumplimiento de obligaciones legales.
  • Claims and incident management: Handling claims, refunds, disputes, or other issues related to a booking.
    Legal basis: Performance of the contractual relationship, compliance with legal obligations, and, where applicable, legitimate interest in making, exercising, or defending claims.
  • Fraud prevention and security: To protect the operations, systems, and services of Ni Lo Pienses Tour SL against fraudulent, illegal, or unauthorized activities.
    Legal basis: Legitimate interest and, where applicable, compliance with legal obligations.

6. Tour operators and activity providers

Ni Lo Pienses Tour SL markets excursions, activities, and experiences that can be carried out by tour operators or other external providers. When necessary to provide the reserved service, Ni Lo Pienses Tour SL may share only the necessary information with the relevant operator, such as:

  • Name and surname.
  • Number of participants.
  • Contact telephone number.
  • Language.
  • Accommodation or pick-up point.
  • Date and time of the activity.
  • Identifying information when required by the activity.
  • Specific needs directly related to the contracted service.

The operator or provider that receives such data to organize and execute the activity may act as an independent controller of the processing, in accordance with the applicable regulations and its own privacy policy.

7. Data processors and other recipients

To manage its services, Ni Lo Pienses Tour SL may use suppliers who need to process certain personal data on behalf of the company. These may include, where applicable:

  • Web hosting and server providers.
  • Email and communications providers.
  • Systems used to manage reservations.
  • Billing and administration tools.
  • Technology providers necessary for the operation and security of the website.

When these providers process information on behalf of Ni Lo Pienses Tour SL, they will act as data processors and must use the data only to provide the contracted service and in accordance with the instructions of Ni Lo Pienses Tour SL.

Likewise, certain data may be communicated to third parties acting as independent controllers when necessary, including:

  • Tour operators and providers of the contracted activities.
  • Payment service providers and financial institutions.
  • Professional advisors when necessary to comply with legal obligations or to formulate, exercise or defend claims.
  • Public administrations, courts, tribunals and other authorities when there is a legal obligation.

Ni Lo Pienses Tour SL does not sell or market the personal data of its customers.

8. Payments

Payments made through the website may be processed by third-party payment service providers. Ni Lo Pienses Tour SL may receive the information necessary to manage the transaction, such as the amount, currency, payment status, transaction ID, confirmations, refunds, or disputes.

When complete card or other payment method details are entered directly into the payment provider’s systems, that provider will process that information in accordance with its own terms and privacy policy.

9. International data transfers

Due to the international nature of the services offered by Ni Lo Pienses Tour SL, it may be necessary to share certain personal data with operators or suppliers located outside the European Economic Area. This may occur, for example, when a user books an activity that must be provided by an operator located in the destination country.

When international data transfers occur, the mechanisms recognized by the GDPR will be used, as appropriate, including:

  • European Commission adequacy decisions.
  • Standard contractual clauses or other appropriate guarantees.
  • Other mechanisms recognized by legislation.
  • The exceptions provided for in Article 49 of the GDPR when the transfer is necessary to perform a contract requested by the data subject or entered into in his or her interest.

In all cases, the data communicated will be limited to that necessary to manage and provide the corresponding service.

10. Commercial communications

Ni Lo Pienses Tour SL may send commercial information about its own services when there is a legal basis for doing so. When necessary, the user’s consent will be requested beforehand.

When a prior contractual relationship exists, communications relating to similar products or services of our own may be sent to those previously contracted, provided that the requirements established by applicable legislation are met.

The user may object to or unsubscribe from commercial communications at any time through the mechanisms provided in said communications or by writing to info@niropisestour.com.

Receiving data from an OTA, platform, agency or third party does not in itself imply authorization to use said data for one’s own commercial purposes.

11. WhatsApp, email and other channels

When the user voluntarily provides their telephone number or email address, or communicates with Ni Lo Pienses Tour SL via WhatsApp or another messaging service, these channels may be used for:

  • Respond to queries.
  • Manage bookings.
  • Send confirmations.
  • Communicate schedules or meeting points.
  • Report changes or cancellations.
  • Resolve incidents.
  • Provide service-related assistance.

Using these channels for communications related to a reservation does not automatically imply authorization to send commercial communications.

12. Specially protected data

Ni Lo Pienses Tour SL does not generally request special categories of personal data. However, for certain activities, users may be able to provide information related to reduced mobility, disability, allergies, dietary needs, health, or special assistance. This data should only be provided when necessary to manage a specific need related to the contracted activity.

When it is necessary to transmit such information to the operator responsible for providing the service, only the necessary information will be communicated and in accordance with the applicable legal basis and guarantees.

13. Minors

Reservations must be made by persons with sufficient legal capacity to contract.

When a booking includes minors, Ni Lo Pienses Tour SL may process the data necessary to manage and provide the service, such as name, age, or documentation when required by the activity or applicable regulations. The adult responsible for the booking must be authorized to provide this data.

14. Data retention

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was obtained. Afterwards, it may be kept, duly blocked where appropriate, for the periods necessary to comply with legal obligations and address potential liabilities. In particular:

  • Reservations and contracted services: during the contractual relationship and subsequently during the applicable legal periods.
  • Accounting, tax and billing data: during the periods required by the corresponding regulations.
  • Inquiries that do not result in a contract: for the time necessary to address them and, subsequently, for the period necessary to address possible liabilities.
  • Commercial communications: as long as there is a valid legal basis for the processing and until the user requests to stop receiving them or withdraws their consent where appropriate.

15. Accuracy and mandatory nature of the data

The fields marked as mandatory on the forms are necessary to properly process your request or booking. Failure to provide any of this information may prevent Ni Lo Pienses Tour SL from processing your booking or providing the requested service.

The user must ensure that the data provided is accurate, complete and up-to-date and report any errors or relevant changes.

16. Security and confidentiality

Ni Lo Pienses Tour SL will adopt appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, unauthorized access, disclosure or unlawful processing.

Access to data will be limited to those individuals who need to use it to perform their duties or provide the corresponding services. Those authorized to process personal data will be subject to the corresponding duty of confidentiality.

17. User Rights

The user may exercise, where applicable, the following rights:

  • Access
  • Rectification
  • Suppression
  • Opposition
  • Limitation of treatment
  • Data portability
  • Withdrawal of consent when the treatment is based on this

Withdrawal of consent will not affect the lawfulness of processing carried out previously.

Applications may be sent to:

NI LO PIENSES TOUR SL
Avenida Escandinavia 98, Esc. Piso 1, Pta. 12, 03130 Santa Pola, Alicante, Spain
Email: info@niropisestour.com

Ni Lo Pienses Tour SL may request additional information when necessary to reasonably verify the identity of the person submitting the request.

18. Complaints to the supervisory authority

If the user believes that the processing of their personal data does not comply with current regulations, they may file a complaint with the competent supervisory authority. In Spain, the competent authority is:

Spanish Data Protection Agency (AEPD)
Website: www.aepd.es

19. Cookies and third-party services

The Ni Lo Pienses Tour SL website may use cookies and other similar technologies. Information regarding their use, purpose, duration, and configuration will be available in the Cookie Policy.

The website may also contain links or integrations with external services. When the user accesses these services, the corresponding third party may process certain data in accordance with its own privacy policy.

20. Automated decisions

Ni Lo Pienses Tour SL does not currently make decisions based solely on automated processing that produces legal effects concerning the user or similarly significantly affects them. If such processing is implemented in the future, this Privacy Policy will be updated in accordance with applicable regulations.

21. Changes to the Privacy Policy

Ni Lo Pienses Tour SL may update this Privacy Policy when necessary to adapt it to legislative, regulatory, technological, operational, or service-related changes. The current version will always be available on the website.

Scroll to Top